Complaints Procedure
Dungannon & South Tyrone Borough Council is committed to providing a high quality service to everyone we deal with and customersatisfaction is a key priority for Council staff and management.
We are committed to monitoring our performance in the provision of all our services and want to facilitate our customers to give us their views, ask questions and raise issues about the services we provide. All types of comments, whether good or bad, are important in helping us improve
the quality of our services.
We treat as a complaint any expression of dissatisfaction with our services which calls for a response and all complaints will be handled in a prompt and efficient manner.
All complaints will be acknowledged within three working days and all complaints which cannot be resolved immediately will be investigated and a formal reply sent within fifteen working days.
HOW TO SUBMIT A COMMENT OR COMPLAINT
You can choose one of four ways to submit your comment or
complaint.
1. TELEPHONE: Our telephone lines are open Monday to Friday 9.00am - 5.00pm. Ring the Human Resources Division Office on 87728125/8728126 or leave a message after hours.
2. IN PERSON: You can call into the Human Resources Division Office at 24 Northland Row, Dungannon on weekdays between 9.00am- 5.00pm or Council Offices Reception Point, Circular Road and request to speak to a Human Resources Staff member about a complaint.
3. IN WRITING: Write to Dungannon and South Tyrone Borough Council's Human Resources Division, 24 Northland Row, Dungannon, BT71 6AP.
4. EMAIL: Send your complaint or comment to human.resources@dungannon.gov.uk or complete
the online comment form on (address to be confirmed).
5. Online: Send your complaint via the online complaints form click here to send us a complaint.
